How to Login to GST Portal?

Learn the step-wise process of how to login to the GST portal. Whether you are a first time or existing user of GST portal, this guide will help you avail all GST-related services with ease.
GST or Goods and Service tax is one of the most important compliance for businesses in India and the online GST Portal is a one-stop solution for it. From GST Registration, to online GST payment and filing GST returns, the GST portal offers all GST-related services available out there. However, you can only avail these services after you login to the portal. Here’s a simple guide on how to login to GST Portal both for first time and existing users. Note that you can only login to the GST portal if you have obtained the GST Registration and have an active GSTIN.
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GST Portal & Its Services

GST portal is a platform introduced by the Indian Government to compile all online services related to GST at one place for the convenience of taxpayers. Such a compilation helps taxpayers get quick and easy access to these services, saving their time and effort spent on navigating through multiple websites otherwise.
In order to really appreciate the importance of the GST Portal, you should be aware of the services it offers. The GST portal offers end-end services of GST compliance for businesses, including services related to GST registration, GST Payment, Refunds, e-way bill generation and tracking the statuses of GST Applications. Let’s understand what each of these services offer.

GST Registration

If you’re a new user not yet registered under GST, you can do so through the GST Portal.  The process is entirely online. You can also track the status of your application on the portal by submitting the Application Reference Number or ARN generated at the end of the application process. Further, if any clarifications are sought by the department, you can also file replies to them on the portal itself.  Read our dedicated page on GST Registration for more information.

GST Payments

Once you are registered for GST, you can start paying the taxes applicable to your business. For this, you can create the payment challan and pay the applicable tax on the portal itself. You can also track the status of your payment on the portal and raise any grievances you have regarding the payment through form GST PMT-07, also available on the portal for your convenience.

E-Way Bills

E-way bills are generated to track the status of goods in transit. A GST registered taxpayer involved in interstate transportation of goods valued over Rs.50,000 needs to generate e-way bills for this purpose. Such bills can be generated on the GST Portal itself. The portal also provides complete information about the e-way bill system and mentions a helpline number through which you can resolve all your further queries.

Refunds and Tracking Application Status

GST Portal allows you to track the status of GST applications related to Registration and Refunds. You simply need to submit the ARN or Application Reference Number for this purpose. Application Reference Number or ARN is the number generated after you complete filling the registration and refund application to the Department.

Process of New User Login to GST Portal

If you’re new to the GST portal and are signing in for the first time, you will have to do so using your GSTIN number or User ID. GSTIN is allotted to GST registered businesses, immediately after the completion of the registration process. However, if you are an Unregistered business and still want to avail the services of the GST Portal, you can generate a User ID through the portal itself. For this, you can go to the “User Services” option on the menu bar of the portal and click on “Generate User ID for Unregistered Applicant”. Note that unregistered users can only avail a few restricted services on the portal which include Claiming Refund, applying as a supplier to e-commerce operators, and applying for Advance Ruling. Once your GSTIN or User ID is generated, you can proceed with the first user login Process. The steps you need to follow are mentioned below:

Step 1: Visit the GST portal

The first step is to visit the GST portal on the link. In the Top right corner, you will find the login button. Click on this button to visit the login page. Since you’re logging in for the first time, you do not have the Username and Password. You will find a link below that asks you to click it if you are logging in for the first time. Click on the link to proceed.

Step 2: Enter User ID or GSTIN

After you click on the link you find on the login page, a different page for first user login opens up. This page will ask for your User ID or GSTIN. We have already discussed the process of generating the two above. Enter the GSTIN or User ID whichever applicable along with the password you received on your registered email soon after these numbers were generated. Click on Proceed.

Step 3: Enter New Username & New Password

The following page presents an option to generate a new username and new password as per your choice. You can type in the username you want, reset your existing password and with a new one, confirm the same and proceed. A message will be displayed on your screen confirming your new username and password. You can use these credentials to login again as an existing user.

Process of Existing User Login to GST Portal

After you’ve received your login credentials, you can proceed to login on the GST portal as an existing user. The process is extremely simple. You are just required to enter the Username and password you generated in the first step on the Login Page. Next, click on proceed and you will successfully be signed in to the portal. The dashboard displaying all services will appear on your screen.

Challenges & Concerns When Logging into the GST Portal:

While the GST Portal brings a lot of convenience to the table, like any digital platform, it can sometimes present a few challenges and concerns. Let’s explore some common issues you might encounter when logging into the GST Portal and how to tackle them:
  1. Forgotten Password or User ID: It’s easy to forget login details, especially if you’re juggling multiple accounts. If you find yourself locked out due to a forgotten password or User ID, don’t worry. On the login page, you’ll usually find options to reset your password or retrieve your User ID. Follow the instructions, and you’ll be back on track in no time.
  2. Technical Glitches: Technology can be finicky at times, and you might face technical glitches when trying to access the GST Portal. Slow loading, error messages, or pages not responding are common issues. Before you hit the panic button, try refreshing the page, clearing your browser cache, or accessing the portal during off-peak hours. If the problem persists, reaching out to the GST helpdesk or technical support can provide a solution.
  3. Browser Compatibility: The GST Portal may work optimally on certain web browsers while displaying issues on others. Ensure you’re using a compatible and updated browser for a smooth experience. Popular browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge often provide better compatibility with government portals.
  4. Security Concerns: Since the GST Portal involves sensitive financial and business information, security is a top concern. Always ensure that you’re accessing the official GST Portal website and not falling for phishing scams. Look for the “https://” in the URL and verify the SSL certificate to ensure a secure connection. Avoid using public Wi-Fi networks and keep your login credentials confidential.
  5. Two-Factor Authentication (2FA): While 2FA adds an extra layer of security, it can also pose a challenge if you’re unable to receive the verification code promptly. Make sure your registered mobile number and email address are up to date. If you face issues receiving the code, contact the GST helpdesk to resolve the matter.

GST Portal is a gamechanger in the realm of GST taxation. Not only does it provide all essential GST-related services but also provides necessary information that GST taxpayers must have the knowledge of. This includes information related to GST laws, GST updates, E-way bill system and so on. By successfully logging in to the portal through the process mentioned in the blog, you can avail all these services and access all these information with the click of a button. The portal also provides a GST Helpdesk Number for all your grievance redressals.



Q1: What services does the GST Portal offer?

The GST Portal is a comprehensive platform offering a range of services for GST compliance. It covers GST registration, payment of taxes, generating e-way bills, tracking application statuses, and other user services.

Q2: How can I register for GST on the portal?

To register for GST on the portal, follow these steps: Visit the GST portal and click on the registration option. Fill in the required details and submit the application. You’ll receive an Application Reference Number (ARN) to track your application’s status. Once your GST registration is successful you will receive a GSTIN number using which you can login to the GST portal and avail its services.

Q3: Can I use the GST portal if I am not registered under GST?

Unregistered businesses can also access certain services on the GST Portal by generating a User ID. However, functionalities of the portal are restricted for unregistered users to applying for refunds and advance rulings only.

Q4: How do I login as a new user on the GST Portal?

If you’re a new user, follow these steps: Visit the GST Portal and click on the login button. Since you’re logging in for the first time, click on the relevant link. Enter your User ID or GSTIN, along with the password received on your registered email. Create a new username and password, and you’re ready to explore the GST portal.

Q5: Can I use the GST Portal as an existing user?

Absolutely. As an existing user, simply enter the username and password you generated during your first login. Click proceed, and you’ll gain access to the portal’s dashboard, where a plethora of GST services await you.

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