Privacy Policy - Setindiabiz Private Limited

1. Information We Collect

• Client Information : We collect personal information such as name, email address, phone number, postal address, PAN, and Aadhaar number from our clients.
• Expert Information : We collect personal information such as name, email address, phone number, postal address, PAN, Aadhaar number, qualifications, experience, and specialisation from our experts.
• User Information : We collect non-personal information such as website browsing data, IP address, device information, operating system, and other anonymous statistical data from our users.
• Non-Personal Information : We collect non-personal information such as website browsing data, IP address, device information, operating system, and other anonymous statistical data.

2. Methods of Collection

Our methods of collecting information include web forms such as contact, registration, and service request forms, emails, and support tickets exchanged with Setindiabiz, as well as cookies and similar analytical tools to track user activity on our website.

3. Purposes of Processing Personal Information

• Fulfilling client requests : This includes connecting clients with experts to provide them with the services they need. We also process service requests, manage appointments, and handle invoicing and payments to ensure that clients have a smooth and seamless experience when using our platform.
• Providing services : We administer accounts to ensure that users have access to the services they need. We also deliver support to help users resolve any issues they may encounter while using the platform. Additionally, we work to improve website functionality to enhance the user experience, and we send service-related communications to keep users informed of important updates.
• Personalising user experience : We strive to provide each user with a personalised experience by tailoring website content and recommendations based on their preferences. This helps users find the information and services they need more quickly and efficiently.
• Improving services : We conduct data analysis to understand user needs and preferences, as well as to identify areas where we can enhance our services. By doing so, we can continuously improve our platform and ensure that it meets the evolving needs of our users.
• Complying with legal obligations : We are committed to meeting all legal and regulatory requirements related to the processing of personal information. This includes resolving disputes and enforcing our policies to ensure that everyone using our platform is treated fairly and with respect.

4. Legal Basis for Processing Personal Information

• Consent : When we collect and process your personal information, we make sure to use legal grounds that are appropriate and lawful. There are four legal bases that we utilise for processing personal information. The first is consent, when you permit us to process your data for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.
• Contractual Necessity : The second legal basis is contractual necessity, which means we can process your data to fulfil our contractual obligations to provide you with our services. For example, we may need to process your payment information to complete a transaction.
• Legal Obligation : The third legal basis is a legal obligation, which applies when we need to process your data to comply with laws and regulations, such as tax or employment laws
• Legitimate Interest : Finally, the fourth legal basis is a legitimate interest, which allows us to process your data for our legitimate interests, such as improving our services or protecting our legal rights. However, we ensure our interests do not override your privacy rights and freedoms.

5. Data Sharing and Disclosure

We may share your information with trusted third-party service providers who assist us with our operations, such as website hosting, data analysis, and payment processing. These providers are required to maintain the confidentiality of your information. Additionally, we may disclose your information if required by law or in response to valid legal requests or government regulations. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such transfer.

6. Data Security

We take the protection of your personal information seriously and have put in place technical and organisational measures to safeguard it against unauthorised access, disclosure, alteration or destruction. These measures include encrypting data at rest and in transit, implementing a secure web hosting infrastructure, employing access controls and user authentication, and conducting regular security audits and updates.

7. Data Subject Rights

Under the Data Protection and Privacy Act (DPDPA), you have specific rights concerning your personal information. If you want to exercise these rights, please contact us at help@setindiabiz.com. These rights include :

• Right to access : You can request access to our personal information.
• Right to rectification : You can ask us to correct any inaccurate or incomplete personal information.
• Right to erasure : You can request the deletion of your personal information in certain circumstances.
• Right to restrict processing : You can ask us to limit the processing of your personal information.
• Right to data portability : You can request a portable copy of your personal information.
• Right to object : You can object to processing your personal information in certain circumstances.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to track user activity on our website and personalise your experience. You can control your cookie preferences through your browser settings.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside.