ISO is a quality management system and it is a way of describing that the organisation should compulsorily meet the requirements of its customers and other stakeholders who are affected by its work. There are various ISO standards with their own fixed objectives like some ISO standards look at other types of management systems, such as ISO 14001 for environmental management or the ISO standards could be for occupational health of workers and safety management. But ISO 9001 is focused on the idea of continual improvement and also is a flexible one as it can be used in many different types of organisation and therefore the specific objectives relating to the “customer satisfaction solution” or “quality” has not been specified particularly. Moreover, the main function of these organisations is a continual development process which means that once the required objective is attained then the same process should keep continuing in order to attain the highest level of standards and customer satisfaction and there must be quest for continual improvement in the process. So, this develops the technical standards to contribute in making the manufacturing and supply of goods in a more efficient, effective and safer way which in turn increases the confidence of customers to rely on the particular organisation. And once if the organisation achieves the required standard they are given the ISO CERTIFICATION which helps them in carrying out their work.
Standardisation is an essential step towards maintaining an efficient quality, recognition and reliability of a particular thing which is further an implementation of guidelines or rules aimed at achieving optimum degree of uniformity in a given context. Therefore, it has always been necessary to have some standard towards which everyone must aim to achieve to get the ultimate or required satisfaction.
Thus, we have the International Organisation for Standardisation (ISO) which is a International body to lay down standards and is composed of representatives from various national standards organisations and the object of ISO is to promote the development of Standardisation and all such related activities in the world with a view to promote and aid international exchange of goods and services, and to developing cooperation in the spheres of intellectual, technological , scientific and economic activity. The results of ISO technical work are published as International Standards. The organisation is based in Geneva, Switzerland and founded on 23 February 1947, and the organisation promotes worldwide proprietary, industrial and commercial standards and works in 196 countries worldwide.
There are various types of ISO Certification and the major being:
And these contain different numbers of ISO Certification as has been included under them which has different functions and works independently.
International Standards plays a pivotal role in our society as it assures the safety and quality of the products and services aiding in the international trade and thereby improves the sustaining environment. If any organisationconfirms to the International Standards then it gives the customer the desired assurance towards the products, systems and safety regarding the organisation and that it is also reliable and good for the environment. The benefits that ISO imposes in business are that they work as strategic tools whereby they aim at reducing costs by minimising waste and thus increasing productivity keeping in concern the future requirements and benefits. The organisations attain the ultimate standards is not only for getting the ISO certification but they perceive it as a means which in turn helps companies to access new markets, compete with developing countries and expedite free and fair global trade.
It is important for a Company or an organisation to satisfy all the legal requirements that are needed to get an ISO Certification registration and for this the Company has to go through various processes and qualify all of them. Industries may need the certification as a legal or contractual requirement.
It is important to note that ISO does not perform certification. At ISO, they are not involved in certification and do not issue certificates, but they only develop International Standards, such as ISO 9001 and ISO 14001. The process of certification is performed by external certification bodies; thus a company or organisation cannot be certified by ISO directly. Moreover, a Committee of ISO i.e. Committee on Conformity Assessment (CASCO) has produced a number of standards related to the certification process, which are used by certification bodies.
Any organisation going to take the Certification must have clear idea of the objectives and benefits that they would gain by receiving the Certification and must be prepared to incorporate the Quality Management Systems into every area of the business whether it is product, process, information environment, workers and person employed. And each and every member of the Company must be aware of the areas of their responsibility in order to achieve ISO Certification. This is done to give reassurance to the clients and customers about safety and security of their information and the product of the company they by leading to development of trade.